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PAWMART's Return Policy

Full Refund Policy:

• Regular Return Window: Within 14 days from the date of purchase.
• Condition: The item must be returned in its original store-bought condition with the original packaging.
• Requirement: A valid receipt is necessary for the refund.

Exchange or Store Credit Policy:

• Regular Exchange/Store Credit Window: Within 30 days from the date of purchase.
• Condition: The item must be returned in its original store-bought condition with the original packaging.
• Requirement: A valid receipt is required for exchanges or store credit.

Notably:

• Purchases made between December 15th and January 15th will have an extended return window of 15 days beyond the standard policy.
• All other conditions, such as the requirement for the item to be in its original condition with packaging and the need for a valid receipt, remain the same.
• This extension is specific to purchases made within the defined period and aims to accommodate holiday shopping and gift-giving scenarios.

🛒 How to Shop Online at PAWMART

🐾 Placing Your Order

Click the shopping bag icon at the top right to review your items. You can update quantities, remove items, or continue shopping. When ready, click Checkout.

🧾 Checkout Steps

Sign In or Continue: Log in, create an account, or checkout as a guest.

Shipping Details: Enter your Canadian shipping address and click Continue.

Shipping Method: Choose your delivery option and click Continue.

Packaging & Gift Options: Select packaging preferences and gift receipt if needed. Click Continue.

Billing Info: Use your shipping address or enter a different billing address. Click Continue.

Payment: Enter your card details and click Verify Card. Optionally save for next time.

Place Order: Review your order summary, agree to Terms & Conditions, and click Place Order.

You’ll receive your order number and confirmation email. If you checked out as a guest, you’ll have the option to create an account.

Need help? Contact us at info@pawmart.ca or call 1-844-448-0844.

📦 Account Perks

Track orders & view history

Save your shipping and payment details

Enjoy faster checkout

🚫 Changing or Cancelling Orders

We start processing your order right away. Unfortunately, we can’t add items or change shipping addresses once submitted. For urgent changes, email info@pawmart.ca or call 1-844-448-0844 as soon as possible.

🐶 Products & Pricing

All products sold on pawmart.ca are authentic and authorized.

Some items may have purchase limits (shown on the product page).

Colours may vary slightly due to screen settings.

Prices and availability may change without notice.

Online pricing may differ from in-store.

Ready to shop? 🛍️ Browse now at pawmart.ca.