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PAWMART's Return Policy

Full Refund Policy:

• Regular Return Window: Within 14 days from the date of purchase.
• Condition: The item must be returned in its original store-bought condition with the original packaging.
• Requirement: A valid receipt is necessary for the refund.

Exchange or Store Credit Policy:

• Regular Exchange/Store Credit Window: Within 30 days from the date of purchase.
• Condition: The item must be returned in its original store-bought condition with the original packaging.
• Requirement: A valid receipt is required for exchanges or store credit.

Notably:

• Purchases made between December 15th and January 15th will have an extended return window of 15 days beyond the standard policy.
• All other conditions, such as the requirement for the item to be in its original condition with packaging and the need for a valid receipt, remain the same.
• This extension is specific to purchases made within the defined period and aims to accommodate holiday shopping and gift-giving scenarios.

How To Shop Online

Placing an Order

Once you have added all items to your shopping bag, you may then select the shopping bag in the upper right hand corner to review your order. Here, you will have the opportunity to change quantities, or return to the product pages. Then you may continue shopping or proceed to checkout.

Checking Out

1. Sign in as an Existing Customer, create a New Customer account, or checkout as a Guest.
2. Fill in your shipping details. You must provide a Canadian shipping destination. Proceed by clicking “Continue”.
3. Select your preferred shipping method. Proceed by clicking “Continue”.
4. Select your preferred packaging, and if a gift receipt is required. Proceed by clicking “Continue”.
5. Enter your billing address, or select “Use my Shipping Address” if the addresses are the same. Proceed by clicking “Continue”.
6. Fill in your payment details, and click “Verify Card”. To save your payment info for future orders, select “Save Payment Info”.
7. To submit your order you must agree to the Terms & Conditions and click on “Place Order”. You may review your order details within the “Order Summary” view.
8. Your order number and the email address to which your order confirmation was sent will then be displayed, along with your order details.
9. If you initially opted to check out as a Guest user, you will then have the option to create an account and save your order details, or continue without creating an account.

Please contact Customer Care for assistance with placing an order over the phone, and we will be happy to assist you.

You must have reached the age of majority in order to make purchases from this website.

Account Registration

Creating an online account is a breeze. As a registered user, you will benefit from the following features available to you:

• Check your order status along with tracking details
• View past orders
• Save payments and shipping address

Cancelling or Modifying Your Order

After an order has been placed, we are unable to add additional items, or change the address the order is being shipped to. For further assistance, or to cancel your online order, please contact our Customer Care team at info@pawmart.ca or at 1-844-448-0844. We start to process orders immediately so we may be unable to make any changes.

Products and Pricing

PAWMART is an authorized online distributor for all items sold on www.pawmart.ca. Some items may be unavailable or have a limitation on the quantity you may purchase. This will be displayed in the quantity dropdown on the product page, if applicable.

We have made every effort to display the colours of our products that appear online as accurately as possible. However, as computer monitors and settings vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

While Holt Renfrew takes great care to ensure its pricing is accurate, errors and/or inaccuracies may occur. We may correct errors or inaccuracies and change or update information on this site at any time without notice, including with respect to prices or availability of products.

The products listed on this site, and the final sale prices for items, are not necessarily the same as the items and pricing within any Holt Renfrew retail location or Ogilvy.